The Indian IT industry has a new court to play on — Legal BPO. But as global firms outsource work to India, domestic players will have to address concerns of data security and service quality to score in the game.
THE Indian IT industry has a new court to play on - Legal BPO.
With international law firms, the in-house legal departments of MNCs, and legal publishing and research firms, particularly in the US, increasingly looking at sourcing services from India, Legal BPO may well be the next big opportunity for Indian firms.
Indian firms, till now, have cornered only 2-3 per cent of the potential market, says a Nasscom report.
"While the size of the Indian legal BPO segment is still very small, the success achieved by early movers has established the proof-of-concept, which is the key to unlocking the potential in new waves of offshore-outsourcing ......
Moumita Bakshi Chatterjee
The Hindu Business Line
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