NEW DELHI, NOV 6: US court battles are now being outsourced to India. In a fiercely- competitive market where cut-throat deals have slashed voice BPO rates to $5-6 per hour, a segment of the industry is making a niche for itself in the name of legal BPO. An estimated 35,000 US lawyer jobs will move to low-cost destinations like India by 2010. The number will reach 79,000 by 2015.
Just 700 people, employed across 50-60 companies in the country command up to $125 per hour to generate business worth $70 million per annum. That's higher than the 2004 revenues of $60.5 million genera ted by EXLServices, one of the largest BPOs in India employing 5000 people.
Major third-party players in legal outsourcing in India include Evalueserve, Pangea3, Lawwave, Manthan, Lexadigm, Atlas, Integreon and Office Tiger. In-house (captive) legal outsourcing by MNCs like GE, Oracle, Sun and Cisco has also been very successful. Subsidiaries of large US law firms in India like Intellevate (Noida) and IPPRO (Bangalore) are also successful.
In fact, for the sector, legal outsourcing is one of the most lucrative businesses. At an average billing rate of $75 per hour, just 700 LPO employees generate a business of $420,000 (Rs 1.8 crore) every day.
HARSIMRAN SINGH
The Financial Express
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