What You Should Look in a LPO/KPO/BPO Provider

Legal BPO/KPO/LPO Services are gaining attention of many traditional as well as non-traditional “Legal Outsourcing Service Providers” (LOSPs). Being on the forefront of providing Legal BPO/KPO/LPO Services, India is witnessing growing number of Companies and Firms entering into this unexplored arena. The same may be tolerable and acceptable when it comes to Legal BPO in India as non-traditional and non-legal Companies and Firms can manage them to some extent. But when it comes to “Specialised”, “Expert”, and “Domain Specific Legal Services” these Companies and Firms cannot provide these services effectively by merely hiring few law students as their workforce. Thus, the Persons, Firms, Companies etc that “assign” various outsourced services must be wary about these Companies and Firms which may be “Financially Sound” but “Knowledgably Bankrupt”. In this work Perry4Law is providing its insight and recommendations to various “Legal Outsourcing Services Seekers” so that they can choose the most “Appropriate” and “Expert” LOSPs in India. These suggestions and recommendations are the mirror image of the “Practice Followed” and “Expertise Possessed” by Perry4Law.

India is a favourite destination for various outsourcing related matters. The same is going to increase further in future. These outsourcing services also require a dedicated and legal framework complaint service providing base. It includes a compliance with the Cyber Law of India, adherence to the protection and enforcement of Intellectual Property Rights (IPRs) in India (IPRs in India), etc. These requirements also apply to the following services:

(a) Legal Business Process Outsourcing in India (Legal BPO in India),
(b) Legal Knowledge Process Outsourcing in India (Legal KPO in India),
(c) Legal Process Outsourcing in India (LPO in India),
(d) Other Outsourcing Services in India, etc.

There are certain “Pre-requisites” for a “Successful” Legal BPO, Legal KPO and LPO base in India. These pre-requisites are easy to mention but difficult to achieve. Perry4Law is committed to provide “High Quality” and “Globally Renowned” Techno-Legal, Managerial, Financial services in association with its National and International Associates and Partners. It recommends the following “Parameters” that LOSPs must possess:

(a) Capacity: The Legal Outsourcing Service Provider (LOSP) must be “Capable” of providing the Services claimed to be within its competency. This is more so vis-à-vis LPO and Legal KPO Services.

(b) Legal Potential: If possible, the service seekers must “Choose” and “Prefer” the Companies and Firms that are “actually dealing in Legal matters”. The trend of hiring few law graduates and opening of a Legal BPO Department by Traditional and Non-Legal Companies and Firms may not be very effective when it comes to KPO and LPO matters. It is always preferable to hire the services of those who are “Exclusively Specialising” in the Services provided.

(c) Domain Specific Services: Legal KPO and LPO are “Domain Specific Services” and the service seekers must make it sure that the persons ultimately handling the matter are “Experts” or “Well-Qualified” to manage the work. For instance, Legal BPO may be taken care of by simple law graduate from any law University but when it comes to Legal KPO and LPO, a “Master Degree” in Law from the “Premier Law Institution” is an “Additional Safeguard”.

(d) Security Measures: The growing use of Information and Communication Technology (ICT) in India (ICT in India) has its adverse ramifications as well. Thus, the LOSPs must ensure a “Safe” and “Secure” ICT Infrastructure that must be capable of providing an “Uninterrupted”, “Safe” and “Secure” online support. For instance, Perry4Law’s ICT and Cyber Security initiative titled as PTLB TM/SM is managing various Techno-Legal issues associated with the ICT and Cyber Security including protection of “Critical ICT Infrastructure in India”. This has provided Perry4Law the additional advantage of acquiring and possessing “Expertise” in “Techno-Legal Matters that are bound to arise in the near future.

(e) Data Protection and Privacy Preservation: Data Protection and Privacy Preservation are essential for a “Safe” and “Secure” Legal BPO/KPO/LPO platform. For instance, at Perry4Law every possible care is taken to protect and preserve the “Database” and “Details” of our “Clients” in the best possible manner.

(f) Credentials: The service seekers must always check the “Credentials” of the LOSPs before assigning any work to them. The use of search engines is a good option to have an “Idea” about various LOSPs.

(g) Research acumen: The search engines are also very useful to ascertain the “Research Acumen” of various LOSPs that lies at the heart of various Legal BPO/KPO/LPO services.

(h) National and International Recognition: The National and International recognition of the LOSP is a very crucial factor while outsourcing legal work. A LOSP possessing National and International “Reputation” is a much “Safer Bet” than “Self-Claimed Experts”.

These are some of the “Factors/Parameters” that may be considered by service seekers while outsourcing Legal BPO/KPO/LPO assignments to LOSPs. They are neither “Exhaustive” nor “Conclusive” but are illustrative and suggestive only. There may be other factors as well that may play a “Conclusive Role” in the Legal BPO/KPO/LPO game. Besides, “Personal Preferences” and “Relationships” may be there that suit the requirements of a particular service seeker. These “Parameters” only reflect the “Domain Specific” and “Extensive” Knowledge and Research Capabilities of Companies and Firms like Perry4Law. With more and more International and National Partners, Perry4Law is “Confident” that it will go a long way in making India a “Favourite”, “Safe”, “Secure” and “Reliable” business destination in general and Legal BPO/KPO/LPO Provider in particular. We also hope that various initiatives of Perry4Law would go a long way in providing a sound “Techno-Legal Support” to India so that it can match the International Standards and Norms. At the same time, these initiatives aptly ensure that the “Data Protection and Privacy Requirements” are duly met so that Legal BPO in India, Legal KPO in India and LPO in India can thrive to their level best.

© Praveen Dalal. All rights reserved with the author.
* Advocate, Arbitrator and Consultant, Supreme Court of India.
Managing Partner-Perry4Law (First Techno-Legal and ICT Firm, New Delhi, India).
LL.M, Ph.D –Cyber Forensics (Pursuing).
Contact at: perry4law@yahoo.com , pd37@rediffmail.com

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