Wednesday, August 25, 2010

Leaving Big Law Behind

Much of what we've been discussing on this blog for the past year went mainstream last week, with Slate profiling the evolving Big Law model as a field "rife with upheaval".

Listed as one of Slate's five most read articles, the piece touched on many of the hot buttons that insiders have been watching, including:



  • Outsourcing internationally to teams of attorneys in India, via the New York Times.


  • The Great Recession's squeeze on the legal field.

The article also identifies "companies below the $100 million revenue level" as the primary target clients of Big Law ex pats.

Finally, the piece notes that the transformation taking place in the business of law is not unique; rather it is simply the legal profession catching up with most other industries:
"Partners who ditch overcomplicated Big Law practices for nimble, flexible shops that facilitate simpler client relationships are like other denizens of the little-guy economy."

Tuesday, August 17, 2010

E-Discovery and Social Networking

Here we have the inevitable collision of two massive movements.

The first is e-discovery, which over the last decade has moved from a subset of discovery to its own umbrella, covering email, IM chats, databases, CAD files, web sites, and any
other electronically-stored information that could be relevant evidence in a law suit.

The second is social networking. Facebook, twitter, and myspace may be the best known, but there are also LinkedIn, Xanga, Badoo, Migente, Orkut, Studivz, Bebo, and hundreds if not thousands of more niche specific networks.

The wrinkle with social networking networking sites as they pertain to e-discovery is that they are very transient; pertinent information may only be online for days at a time.

Last week TechnoLawyer featured a product called Cloud Preservation, which is
an online e-discovery service that archives and preserves content from Web sites, blogs, and social media.

According to TechnoLawyer:
"The people who work at your company (your clients for those of you who serve as outside counsel) continually add to, delete from, update, and refine your corporate Web sites, blogs, Facebook fan pages, Twitter accounts, and more. Nextpoint designed Cloud Preservation to automatically crawl these online properties at predefined intervals, creating a comprehensive and searchable archive of this content, including HTML source code and images."
While it obviously doesn't archive retroactively (although webarchive.org is an interesting source for websites pre-2009), anyone with a hint of advance notice can specify sites to monitor, thus precluding any possible spoliation.

Also, from the Cloud Preservation site comes the cryptic offer of a preferred customer program for "Corporations, consultants, law firms, and any organization interested in volume pricing with fewer restrictions."

Thursday, August 12, 2010

The New York Times Spotlights Legal Services Outsourcing

The New York Times ran an article this week on the continued growth in the legal services outsourcing sector.

Highlights from the piece include:
  • "India’s legal outsourcing industry has grown in recent years... to a small but mainstream part of the global business of law. Cash-conscious Wall Street banks, mining giants, insurance firms and industrial conglomerates are hiring lawyers in India for document review, due diligence, contract management and more."
  • “This is not a blip, this is a big historical movement,” said David B. Wilkins, director of Harvard Law School’s program on the legal profession. “There is an increasing pressure by clients to reduce costs and increase efficiency,” he added, and with companies already familiar with outsourcing tasks like information technology work to India, legal services is a natural next step."
  • "Employees at legal outsourcing companies in India are not allowed by Indian law to give legal advice to clients in the West, no matter their qualifications. Instead, legal outsourcing companies perform a lot of the functions that a junior lawyer might do in a American law firm."
  • According to Janine Dascenzo, associate general counsel at General Electric, while G.E. “will continue to go to big firms for lawyers who are experts in subject matter, world-class thought leaders and the best litigators," what G.E. does not need is the “army of associates around them. You don’t need a $500-an-hour associate to do things like document review and basic due diligence,” she said.
  • "Thanks to India’s low wages and costs and a big pool of young, English-speaking lawyers, outsourcing firms charge from one-tenth to one-third what a Western law firm bills an hour."
  • "The number of legal outsourcing companies has more than tripled in the last five years."
  • "Revenue at India’s legal outsourcing firms is expected to grow to $440 million this year, up 38 percent from 2008, and should surpass $1 billion by 2014."
  • “It really is the future of legal services,” says Leah Cooper, former managing lawyer for mining giant RioTinto and current director of legal outsourcing for CPA Global.

Wednesday, August 04, 2010

Support For Solo Practitioners

Last week the ABA rolled out new online support for solo practitioners. They tout their new Smart Soloing Center as "an online resource that is the latest in its growing portfolio of products and services designed for sole practitioners."

The Smart Soloing Center includes:

The Solo Blog Network, featuring posts from some of the most insightful lawyers who are writing about the joys and challenges of solo practice.

• Articles drawn from the ABA’s dozens of substantive law magazines.

• The most popular discussions from SoloSez, the ABA’s free e-mail discussion list for solo practitioners.

• The latest news about solos and small firms from the daily feed of the ABA Journal.

• Links to a wide variety of websites for solos.

ABA President Carolyn Lamm acknowledges that “solos need things other lawyers don’t."

Here at LegalEase, we are also keenly aware that solo practitioners have their own set of needs. Which is why we offer legal support services like document/contract review, deposition summaries, and legal research/writing .

Our legal support is scalable, allowing solo practitioners to navigate heavy loads as well as giving solos the opportunity to accept larger cases they would otherwise have to refer elsewhere.

And our cost structure is designed to be the most efficient alternative for solo practitioners. But don't just take our word for it; read what others have to say.

Wednesday, July 28, 2010

New Jersey Bar Updates Bona Fide Office Requirements

In a testament to the degree that technology is changing the day-to-day practice of law, the New Jersey State Bar Association is proposing to amend a finding issued last March by a state Supreme Court Committee that seemed rooted in a pre-internet mindset.

As reported in the New Jersey Law Journal:
"Recognizing that technology has fundamentally changed the way lawyers conduct business and responding to a recent state Supreme Court Committee finding that essentially opposes the use of virtual offices, the New Jersey State Bar Association is now suggesting the state Judiciary amend the parameters lawyers must adhere to for establishing a law office.

"We do not at all mean to suggest that the 'traditional' law office is a relic of a bygone era ... But for many attorneys and their clients, mobile telephones, personal digital assistants, e-mail and video conferencing offer opportunities for communication and information-gathering far more suited to their client's needs than a physical office location," states the Bar report."
This is a significant departure from the Bar's position over the last ten years, during which they advocated for the necessity of bricks-and-mortar law offices in the state to ensure the quality of legal representation.

"Even before the March opinion, the state Bar had been examining the bona fide office rule, given the changing nature of the way lawyers conduct business.

After several months of examination, a committee of the association's Professional Responsibility and Unlawful Practice Committee and Solo and Small Firm Section said the time had come for the rule to change.

In the report, which was forwarded to the Supreme Court last month, the groups said attorneys might need to designate physical locations for some things, such as audits and the service of papers. But for day-to-day work with clients, an office might not be necessary, and might even increase the cost of legal services.

It also suggested revising the rule to allow flexibility while stating that accessibility and responsiveness to clients, other lawyers and the courts must remain a top priority."

Here we have yet another example of technology stripping away the vestiges of Old Law and reshaping the way the practice of law is actually executed.

Wednesday, July 21, 2010

Outsourced and Off-Site

Law.com reports an interesting change in the way contract attorneys are being used.
"In the old model, firms would call a staffing agency and request 20 or so contract attorneys to come to the firms' offices and handle document review for a client. The law firms would then mark up the bill for housing the contract attorneys and having them use their computer systems, and then bill the client.

Under the new system... clients are calling the staffing agencies directly and creating deals on what they will pay for contract attorneys. Those rates typically include discounts or rebates...

The clients then tell the law firms that if they have to use contract lawyers on the clients' matters, they have to use the certain staffing agency at the rates the clients negotiated.

... in response, law firms are starting to ask that these contract attorneys not be placed in the firms' spaces or use their computer systems. The rationale is that the firms are no longer getting any profit from using the contract lawyers and don't have as much control over who is selected, creating security concerns when opening up the firms' computer system to attorneys it didn't hire."

Interestingly, this model is looking more and more like traditional offshoring always has. The attorneys doing the work are sitting in offices off the law firms' premises, and technology has eliminated any distinction between domestically located offices and international offices.

Wednesday, July 14, 2010

The Mobile Lawyer

Technology continues to tear down the walls of the traditional "office", extending the workplace beyond the horizon.

A recent ABA survey documenting the rise of telecommuting polled more than 850 attorneys and reports:
  • 71% of ABA members surveyed telecommute
  • Of those, 88% perform remote work from home
  • 32% in hotels
  • 21% in others’ offices
  • 14% in public places such as libraries or courthouses
  • 12 % in coffee shops and cafes
  • A significant portion of that work being performed remotely is legal research (35%)

This last statistic is consistent with the type of work that is most successfully and efficiently performed remotely.

Attorneys are comfortable undertaking more rudimentary tasks like legal research and legal writing outside the "office" because it is background work that will later be integrated into a larger whole.

For the same reason, these are the types of work that are also most successfully outsourced to project-based, contract attorneys.

The foundation of legal outsourcing is apparent in the types of work attorneys are already comfortable having performed outside the office.

Thursday, July 08, 2010

Chicago Gun Control Ordinance Challenged

A group of citizens in Chicago challenged the Chicago gun control ordinance stating that the ordinance violates the constitutional rights of the citizens. The ordinance bans gun shops in Chicago and prohibits gun owners from stepping outside their homes, including porches and garages, with a handgun. The ordinance was passed unanimously by the Chicago city council. It will take effect from July 12. The petitioners contend that the ordinance violates the gun owners' right under U.S. Constitution Second Amendment to bear arms and hence should be declared null and void. The Second Amendment protects the right to possess a handgun in the home for the purpose of self-defense. Recently the U.S. Supreme Court had held that the Second Amendment applies to states and municipalities as well as the federal government. However, a federal court held that the Second Amendment does not prohibit regulation of firearms where that regulation will effectuate the goal of promoting public safety.

Same-Sex Civil Unions Bill of Hawaii Vetoed by Governor

A bill permitting same-sex civil unions in Hawaii was vetoed by the governor stating that it is an issue of societal importance which has to be voted on in a public referendum. The governor indicated that this is an issue that requires the reflection, collective wisdom and consent of the people and the right to directly decide the matter is to be given to them. The state of Hawaii is one of the U.S. states where gay rights movements are very active. The bill, if had become law would have conferred upon homosexual and heterosexual couples rights and benefits equal to those afforded married couples in the state. The state Senate approved the bill in January and it was approved by the House in April. The gay rights activists have declared that they would challenge the decision in court as it violates constitutional rights which prohibit discrimination on the basis of sex. A few states like Washington DC, New Jersey, Oregon and Nevada have recognized same-sex civil unions.

Wednesday, July 07, 2010

Not So Fast

This time last month the Bureau of Labor Statistics released their preliminary report for May, initially indicating an increase of 300 jobs added to the legal services sector. While not a large increase, any ray of sunshine is more than welcome these days.

Unfortunately, that report turned out not to be accurate. The adjusted numbers in the final report for May actually show a loss of 600 legal services jobs.

And it doesn't get any better, with June's preliminary report showing a decline of another 3,900 jobs last month.

All tallied, the unpleasant math totals more than 22,000 legal sector jobs that have been eliminated over the past twelve months.

This squeeze on legal staffing is also a primary driver for one of the most significant emerging trends identified in the Altman Weil survey we discussed last week.

More than 50% of those surveyed expect the use of external, non-headcount, contract-based attorneys (both domestic and international) to become a permanent part of their business models.

As The Legal Intelligencer noted this week, GC's face "increasing workloads, hiring freezes, and budget crunches that prevent significant use of outside counsel." And the solution for many is the strategic use of lower-cost project-based attorneys.

Increased reliance on contracting with outside attorneys on a project basis may be a timely solution -- born out of current necessity -- but it also seems to be one that will become an ingrained component of many firms' and departments' business models.

Wednesday, June 30, 2010

Law Firms In Transition

Legal consulting firm Altman Weil's annual survey is appropriately titled "Law Firms in Transition 2010".

The survey reports that law firms are in the process of determining how to institutionalize large scale changes to both how firms are staffed and how work is delivered.

In terms of staffing, the survey found that:
  • In 2009, 44 % percent of the firms laid off associates
  • 53% reduced or discontinued hiring first-year associates
  • 64% shrank their summer associate programs

For 2010:

  • 10% of the firms plan to cut associates
  • 38% plan to reduce or discontinue hiring first-year associates
  • 54% plan to shrink their summer programs

In terms of how work is executed and delivered:

  • 39 percent of the law firms used contract lawyers in 2009, while 53 percent may in 2010, and 52 percent expect that contract lawyers will become a permanent part of their staffing plans.
  • Nearly 10% of firms outsourced or offshored legal work in 2009, and 28% of law firms expect outsourcing of legal work to be permanently adopted in the future.
According to the survey, many law firms do still remain skeptical of outsourcing and offshoring and will likely adopt them only when pushed by clients.

But, as the survey itself notes, this level of resistance that some firms feel towards outsourcing is similar in nature to the resistance firms previously felt towards alternative fee structures.

So, how do firms now feel about those alternative fee structures they once opposed? According to the survey:
  • 94.5% of law firms offer some alternative fee arrangements (AFAs), and all firms with 150 or more lawyers do so.
Clearly, law firms -- pushed by the demands of clients -- moved past their early resistance to alternative fee arrangements.

Combine that historic precedent with the fact that last year 67 % percent of law firms made cuts in support staff, 43% cut paralegals, and 44% cut associates. Since much of the legal work that is successfully outsourced is associate-level work, additional movement on outsourcing seem likely.

Wednesday, June 23, 2010

The Under-Reported Story

Law.com recently ran a piece by Frank D'Amore, founder of legal recruiting and consulting firm Attorney Career Catalysts, discussing one of the questions he is asked most:
"Alternative fee arrangements, the decline of hourly billing and rates are being written about frequently. Is a lot of this more hype than substance, and how do you think things may shake out when the market stabilizes?"
According to D'Amore, alternative pricing is here to stay but, at the same time, the billable hour is not going to vanish, either.
"...there are matters that are just too important or otherwise defy being easily wedged into alternative fee arrangements. That's why I think that hourly billing is here to stay, even if its use declines somewhat over time."
But what is more interesting is D'Amore's opinion that the under-reported story here is the reductions law firms have made to their hourly rates in the face of more stringent client demands.
"As the balance of power swung to in-house counsel, they have been able to drive harder bargains on non-alternative fee work.
"Getting those discounts from large firms may prove to a be a watershed development, as it underscored that a new world order may be unfolding that will reward firms with business models that support greater pricing elasticity. These firms may be better positioned to get a broader range of work because they will be more suitable partners for their clients; their challenge will be to maintain a cost structure that keeps this lower end work within profit parameters. Firms that are inflexible or hyper-focused on rates may get hurt as a result."
As D'Amore concludes, it makes sense that firms that are set up to support pricing elasticity may be the long-term winners.

Sunday, June 13, 2010

The Vanishing American Lawyer?

The Vanishing American Lawyer is an interesting new book weighing in on the future of the profession.

Authored by George Washington University Law Professor Thomas Morgan, the book discusses -- amongst many topics -- two items that have been frequent fodder in this blog: The the lag time that American law firms are exhibiting in adapting to the changing global legal climate, as well as the irresponsibly slow reaction from law schools to the changing nature of the profession.

Am Law Daily reviewed the book, and said:

Morgan doesn't think that lawyers or legal needs are about to disappear. Rather, he argues, thanks to a combination of technology, global competition, and client demands, today's fairly comfortable landscape will be transformed.

"What this book predicts," he writes, "is that the interaction of law with increasingly complex economic and social issues will make distinctively legal questions less common and make many of the skills now honed in law schools less relevant."

In his view, highly specialized lawyers—often working out of large globe-straddling firms—will serve their clients as one of many agents addressing a problem. Some of the work now done by lawyers will be done by others, and vice versa.

"For better or worse," he writes, "most of tomorrow's lawyers will resemble what we today call business consultants more than they will call to mind Clarence Darrow or Atticus Finch."

The Vanishing American Lawyer seems to be consistent with Richard Suskind's The End of Lawyers? in their shared conclusions that the future of the profession is facing profound changes brought on by technology, the commoditization of legal services, external investment, and legal outsourcing.

Wednesday, June 09, 2010

The Clients' Revolution, Part II

The Eversheds report we discussed last week is worth a continued look.

The British international law firm commissioned a study that included 130 General Counsel and 80 law firm partners, and one of their primary findings was this:

The legal sector is entering the modern world where, like every other industry other than health care and auto repair, the balance of power favors the client.

"76% of legal clients and 75% of partners say that the current balance of power in the client-lawyer relationship is now with clients. A majority of both groups believe the shift to a client-led market will be permanent."

"Many managing partners have recognised that they are becoming primarily service providers and that their previously dominant role at the centre of the client-lawyer relationship has irrevocably altered."

According to the report, this move into the "modern world" (one which other professions have been embracing -- or forced to embrace -- for years) has some overlapping and concurrent drivers.

  • The recession has pushed technological innovation up the agenda.
When asked about their greatest challenge over the next ten years, partners rarely (< 10%) cited the effective use of technology in the Eversheds 21st century law firm report in 2008. The recession seems to have changed this: 48% of partners are now offering technological solutions
directly to their clients in order to streamline services and a significant number of managing partners said they were keeping up the investment in IT despite cost reduction pressures.
  • Clients are actively outsourcing and using technology.

The greatest change over the past two years has been among clients whose appetite to outsource and use technology has increased. Just over a third (38%) of General Counsel were actively implementing or considering outsourcing low-level work to low cost jurisdictions and a further 29% were receptive to the idea of outsourcing provided they had suitable work. 58% of clients are implementing or considering technological solutions to standardise processes. However, their shift in attitude is not equaled by private practice: over half (56%) of clients reported that they had not received offers of alternative resourcing from their external advisers as a result of the recession.

  • The recession is driving efficiency.

The drive to better and more efficiently resourced legal work has received a huge boost from the recession. 73% of clients said that they are implementing better and more efficient resourcing of legal work. A majority of law firm managing partners recognised that the need to be more efficient was key to being a sustainable business. Efficiency is the area in which they are driving the most change as a result of the recession.

Technology, outsourcing, and efficiency. It's becoming a familiar mantra.

Thursday, June 03, 2010

The Clients' Revolution

Evershed's report on the post recession legal sector for 2010 confirms and expands upon the observation we posted two weeks ago: The recession itself was not the cause of current changes in the business of law as much as it was an accelerator.

The London-based international firm commissioned a study that included 130 General Counsel and 80 law firm partners, and one idea the study explores is:
"When the severity of the recession became apparent at the end of 2008, opinion was divided as to what this meant for the legal market. Would it bring about a new world order, or would the market revert to its pre-recession shape as soon as the cycle swung up again?"
Pursuing that question, the study asked if the participants thought the recession would have a lasting impact on the profession?

A resounding majority (78%) answered “Yes”.

But the study then puts the recession within the context of a greater, inevitable change for which the profession of law was due.
"However, the recession in itself was not thought to be the key driver of change. What it has done is accelerate other significant, long-term drivers of change. Some law firm managers believe that this change has been accelerated by as much as ten years."
Two of the primary drivers the report identifies are globalization and technology. To further underscore the profound effect of the influence of technology, though, it's arguable that the globalization of legal services would not be possible without the technology, making globalization more of a subset of the technology.

One of the key byproducts of these changes, according to the study, is that clients are now taking center stage. The three pillars of this change are seen in:

• Legal sector enters modern world -- 76% of legal clients and 75% of partners say that the current balance of power in the client-lawyer relationship is now with clients. A majority of both groups believe the shift to a client-led market will be permanent.

• Clients drive change in legal services -- Partners and clients said that the increasing power and importance of General Counsel was almost as important a driver of change as globalisation and the shift to the East.

• Fee levels set for long-term decline -- The vast majority (90%) of General Counsel said they were under internal pressure from their Finance Directors or equivalent to provide better value, efficiency and cost reductions. 60% of General Counsel said they had already reduced their overall external legal spend.

It would appear that we're now gaining proper perspective from the fall of 2008 to start talking in terms of "effects" rather than just "causes".

Monday, May 24, 2010

Turning Legalese Into LegalEase

Comes now, the author of this article who, pursuant to said article, for the reasons set forth herein, prays inter alia, for relief from the antiquated expressions, needless Latinisms, and convoluted legalese that plagues most legal writing. Stubbornly clinging to language that they would never use in any other context, many legal writers have an irrational aversion to expressing themselves in plain English. But is it really necessary to "pray" for relief rather than ask for it?

Is it more convincing to argue that the client is entitled to relief "pursuant" to Section 4.16 rather than merely "under" Section 4.16? And, is the Plaintiff really coming now? The general consensus is that the answer to all three questions is a resounding "no," and that legal writing is, in fact, much more effective without the legalese.

The Plain-English Movement

Over the past two decades, the movement away from legalese and toward legalEASE has been palpable and heartening. In his book, "the Winning Brief," legal writing guru Bryan Garner includes chapters on such tips as "eliminate the jargon known as legalese," "strike pursuant to from your vocabulary," and "don't use such as a pronoun." The University of Virginia School of Law alumni page touts its legal research and writing program as helping students "win the battle against legalese." A UCLA professor publishes an online page entitled "eschew, evade, and/or eradicate legalease." We are bombarded by advertisements for CLE writing seminars that promise to teach us to how to write clearly, in plain English. Yet, many attorneys continue to cling to their legalese.

Resistance to Abandoning

It seems evident that confusing jargon is the enemy of clarity and persuasiveness, but the fact that we need to attend seminars or read books to teach us how to write in simple English is a testament to how deeply engrained this strange lawyerly language has become. Why the resistance? One explanation may be that aspiring attorneys spend three years in law school reading cases--decisions that are often centuries old--and assume that 21st century lawyers should write like 19th century judges. They continue to write in this style out of habit, or a misguided sense of tradition. Other lawyers are convinced that legalese is more precise. However in most cases the opposite is true: legalese is less precise, redundant ("cease and desist," "by and through counsel"), and unwieldy reinafter, "unwieldy").

Underlying the resistance may be a vague, insecure sense that lawyers need to write in legalease in order to sound lawyerly and separate themselves from the rest of the population. After all, can't any person of average intelligence draft a contract or an appellate brief in plain English? The answer, of course, is no. Replacing the "parties hereto" with "Jones and Smith" devalues the importance of attorneys no more than calling a megapixel a "millionth of a screen" would render computer technicians obsolete. Lawyers aren't paid for their ability to wield incomprehensible jargon. Rather a unique ability to reason like a lawyer, to weave persuasive arguments from facts and precedent, and to pay exacting attention to detail, separates legal writers from the rest of the population. Of course, there will always be a unique legal lexicon, filled with such terms of art as "fee simple," and "res judicata." Every profession has its jargon. But the legal profession is the only one that has felt the need to have its own pronouns, unique to the English language, and to use same to alter said language.

In Conclusion

WHEREFORE, for the reasons set forth herein, we respectfully request that this honorable reader abandon legalese and start making clear arguments in plain English.

Wednesday, May 19, 2010

The Backlash

The Chicago Tribune recently ran an article discussing the "growing skepticism about the value of a law degree."

According to the article:
"Much of the ire is aimed at less prestigious law schools that charge nearly as much of some of the top-ranked schools - where a three-year program costs nearly $150,000, not including room, board or even books. Top schools say they can justify their expensive tuitions because they place a majority of graduates at the nation's elite firms."
However, the article goes on to mention:
"...With law firms cutting salaries and hiring fewer graduates last year because of the economy, Northwestern sent just 55.9 percent of its 2009 graduates to the largest firms, according to the National Law Journal. Yet the school still was No. 1 in the publication's annual ranking of graduates who found jobs at big firms."
  • Third Tier Reality, a blog to "inform potential law school students and applicants of the ugly realities of attending law school."

Based on the level of frustration emanating from these sites, we may be seeing the early stages of a thinning of the law school herd.

Friday, May 14, 2010

The New Practicality

Since this blog's overarching interest is in the trends that are surfacing and shaping the business of law, on occasion it's helpful to step back and see how some of the individual topics we've been tracking are coalescing as a whole.

Law.com ran a piece the other day by Ari Kaplan which hits on two of the trends we've been watching, and the article not only confirms our observations, but it inspires a new term: The New Practicality.

The two tenets of the New Practicality are:
  • The present state of staffing/hiring dynamics are impacting the majority of those entering the profession.

"There is a real awareness that the hiring landscape is forever altered, but it is too soon to determine what the contours of that new normal will be," says James Leipold, NALP's executive director. "Law schools face real challenges because the demand for new graduates is going to be compromised for a while," he adds.

"One sobering statistic about associate employment: In its annual study of associate attrition the NALP Foundation found that 32 percent of associate departures in 2009 were the result of firm downsizing -- compared with 0 percent in 2006."

No matter how you look at it, that is a significant number.

  • There is an emerging demand for practical skills.

"The interest in practical skills, such as firm citizenship, professionalism, project management and client development, is being driven by a new culture of efficiency and higher expectations."

"... Chris Simmons, managing partner for the Washington Metro Region of PricewaterhouseCoopers aptly characterized those new duties: "What you think is the hard stuff (technical proficiency) is really the easy stuff, and what you think is the easy stuff (soft skills) is the hard stuff," he said. "Financial pressures in law firms are requiring individuals to prove their relevance," he added."

What is interesting is that the driving force behind the New Practicality is not just the economy; it's really the vertical access to information provided by the internet.

To the layperson, even twenty years ago, the practice of law was something that took place behind closed mahogany doors and drawn velvet curtains. Most people didn't have access to or the understanding of what lawyers were actually doing. Most clients only saw the final product.

The internet changed that by providing access to information that, to some degree, opened a window of transparency into the inner workings of law firms and legal departments.

While the economic turmoil of '08 caused clients to tighten financial demands on their attorneys, clients wouldn't have known to turn the screws if they hadn't become more savvy consumers via the changes brought on by the digital world of the internet.

Previous economic pinches didn't result in a New Practicality, because clients didn't realize there could be any other options.

Sunday, May 02, 2010

Another Step Forward for Legal Process Outsourcing

Forbes reported recently on a key executive migration that speaks to the evolutionary advancement of Legal Process Outsourcing on a couple levels.

David Hickey recently left Winston & Strawn, where he was a partner and Vice-Chair of the firm's E-Discovery Practice Group, to join legal outsourcing company American Discovery.

David Steiger of The Globalized Lawyer says of Hickey:
“I have been following and writing about the legal outsourcing industry since its inception. David is well recognized as a leading expert in the legal outsourcing industry. No one has visited or counseled more legal outsourcing providers than David. His move speaks volumes about the industry as a whole...”
As an expert in E-Discovery, Hickey's move signals another step in the solidification of legal outsourcing for tasks -- like E-Discovery -- that can be accomplished via alternative work models with increased efficiencies and cost reductions without sacrificing quality or data security.

But beyond that, what is even more interesting is that this move signals not just a validation of LPO as a business practice, but it hints at a future role that LPO may cultivate, and that is the role of the subject matter expert. The adviser. The collaborator.

If large-scale document-intensive tasks like E-Discovery and legal research become increasingly the domain of LPO, then the LPO becomes more than just a means of execution; they become a tool for peer-based collaboration, as well.

Big Law ex-patriots cross pollinating with LPO would seem to be the next step in LPO becoming woven into the fabric of legal business practices.

Wednesday, April 28, 2010

Ethics Opinion on Cloud Computing

After a request from a member of their bar association, The North Carolina Bar studied the ethics of using cloud computing -- also known as Software-as-a-Service or SaaS -- in a law firm, and they've finished drafting a proposed Formal Ethics Opinion on the matter.

The American Bar Association's Legal Technology Resource Center describes SaaS computing as the following:
"SaaS is distinguished from traditional software in several ways. Rather than installing the software to your computer or the firm's server, SaaS is accessed via a web browser (like Explorer or Firefox) over the internet. Data is stored on the vendor's data center rather than the firm's computers."
The North Carolina Ethics Opinion clearly states the central question:
"SaaS for law firms may involve the storage of a law firm's data, including client files..., on remote servers rather than on the law firm's own computers and, therefore, outside the direct control of the firm's lawyers. Given the duty to safeguard confidential client information... may a law firm use SaaS?"
The Ethics Opinion concluded that SaaS computing is acceptable by lawyers and law firms, provided that:

1) "Steps are taken effectively to minimize the risk of inadvertent or unauthorized disclosure of confidential client information and to protect client property, including file information, from risk of loss...

Although a lawyer has a professional obligation to protect confidential information from unauthorized disclosure, the Ethics Committee has long held that this duty does not compel any particular mode of handling confidential information nor does it prohibit the employment of vendors whose services may involve the handling of documents or data containing client information. "

2) The law firm should be able to answer a number of questions, including:
  • Who has access to the data besides the lawyer?
  • Who owns the data -- the lawyer or the SaaS vendor?
  • How does the SaaS vendor, or any third party hosting company, safeguard the physical and electronic security and confidentiality of stored data.
  • Where is the data hosted? Is it in a country with less rigorous protections against unlawful search and seizure?
  • If the SaaS vendor goes out of business, will the lawyer have access to the data and the software or source code?
  • How often and on how many geographically distinct servers does the data get backed up?

As a Legal Process Outsourcing company with years of experience in data security on third party servers, the North Carolina Bar Association's opinion seems entirely pragmatic.
"...the Ethics Committee concludes that a law firm may use SaaS if reasonable care is taken effectively to minimize the risks to the confidentiality and to the security of client information and client files. However, the law firm is not required to guarantee that the system will be invulnerable to unauthorized access."